Our business hours are Monday through Friday, 9 AM to 7 PM, Eastern Standard Time.
Chat with a live Customer Service agent
During business hours, you can chat with a live agent using the support pop-up in the lower-right corner of this page, on our website, the Apollo Neuro Help Center, and within the Apollo Neuro mobile app.
This chat bubble can also walk you through common troubleshooting techniques, answer typical shipping questions, and direct you to answers to general questions. You can always type "Talk to an agent" to get live help with the next available agent.
Call our Customer Service phone line
Apollo Neuroscience's Customer Service team can be reached at +1 (844) 218-2896, 9 am to 7 pm EST. Outside those hours, you can leave a message and request a callback.
Submit a help request
Outside our business hours, or if you prefer receiving support over email, you can also submit questions, request help with an order, or receive product or technical support by completing this contact form.
Self-help resources
The Apollo Neuro Help Center has guides, resources, and answers to your frequently asked questions.